Miranda Menzel – Accredited Mental Health Social Worker

Effective Date: 03/02/2026

1. Introduction

Miranda Menzel (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information through our website and private practice.

2. What Personal Information We Collect

We may collect the following types of personal information:

General Information

  • Full name

  • Phone number

  • Email address

  • Postal address

  • Date of birth

Health Information (Sensitive Information)

  • Mental health history

  • Medical history relevant to treatment

  • GP and referral information

  • Medicare details

  • Session notes and assessments

  • Emergency contact details

Health information is classified as sensitive information under Australian law and is afforded a higher level of protection.

3. How We Collect Your Information

We may collect personal information:

  • When you complete a contact form on our website

  • When you book an appointment online

  • When you complete intake or consent forms

  • During therapy sessions

  • Through secure practice management software (e.g., Splose)

  • Via email, phone, or written correspondence

  • From your referring GP or other healthcare providers (with your consent)

4. Why We Collect Your Information

We collect personal information to:

  • Provide psychological and mental health services

  • Assess, diagnose and develop treatment plans

  • Communicate with you regarding appointments

  • Process payments and Medicare claims

  • Meet legal and professional obligations

  • Improve our services

We will only use your information for the purpose for which it was collected, or as otherwise permitted by law.

5. Website Data & Cookies

Our website may collect non-identifying information such as:

  • IP address

  • Browser type

  • Pages visited

  • Date and time of access

This data helps improve website functionality and user experience. Cookies may be used to optimise website performance.

You can disable cookies through your browser settings.

6. Online Payments

If you make payments online, these are processed securely through third-party payment providers (e.g., Stripe). We do not store your credit card details on our servers.

7. How Your Information Is Stored

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure cloud-based practice management software

  • Password-protected systems

  • Two-factor authentication where available

  • Secure electronic record storage

  • Locked physical files (if applicable)

Client records are retained in accordance with legal and professional requirements in Australia.

8. Disclosure of Information

Your personal information will remain confidential except where:

  • You have provided consent

  • Disclosure is required by law

  • There is a serious risk of harm to you or others

  • It is required for Medicare processing

  • It is necessary for professional supervision (de-identified where possible)

We do not sell or rent personal information to third parties.

9. Access to and Correction of Information

You may request access to your personal information or request corrections by contacting us in writing.

Requests will be responded to within a reasonable timeframe, in accordance with legal obligations.

10. Overseas Data Storage

Some third-party service providers (e.g., cloud-based systems) may store data on servers located outside Australia. Where this occurs, reasonable steps are taken to ensure compliance with Australian privacy laws.

11. Complaints

If you have concerns about how your personal information has been handled, please contact us in writing.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

Website: www.oaic.gov.au

Phone: 1300 363 992

12. Contact Details

Miranda Menzel

Accredited Mental Health Social Worker

Email: hello@mirandamenzel.com.au

Phone: 0460 027 657

Website: www.mirandamenzel.com.au